What to do in an emergency?

Try to stay calm even in difficult situations. Look for the right contact for help. Call us, explain what happened, listen and don't hang up until your contact on the phone asks you to.

Do you require police, rescue or firefighting services?

Call the emergency number of the country you are in.

Emergency number in Europe: 112
Emergency number in the USA and Canada: 911

You will find other emergency numbers online, for example at

https://en.wikipedia.org/wiki/Emergency_telephone_number#Emergency_numbers.

Do you require help from your international health insurance or your assistance provider?

Call the insurer’s 24-hour emergency number in case of urgent medical emergencies and to make use of assistance services.

24-hour emergency number worldwide: +49 2247 922 50-13

If you have installed and use our safety app MY-SAFETY-APP 2, a comprehensive emergency service is available to you:
https://www.my-safety-app.com/en/features

Tell our service staff that you have AIDWORKER insurance cover and please ensure that you have the following information at hand:

• name and date of birth of the patient;
• name and phone number of the attending physician/treating hospital;
• diagnosis/suspected diagnosis;
• onset of the illness/date of accident;
• contact data of the contact person on site.

With regard to cost coverage, we would like to ask you to always contact our emergency hotline first before starting comprehensive medical treatment.

Typical examples for an emergency:

• accidents;
• severe illness;
• (upcoming) hospital stays;
• potential return transports.

Do you have general questions regarding your insurance contract?

You will find the right contact partner for general questions in our section Contact.