Important phone numbers

If you have any questions, feel free to contact DR-WALTER Versicherungsmakler GmbH. In case of urgent medical emergencies and if you need our assistance services, you can also call our 24-hour emergency number.

24-hour emergency number worldwide: +49 (0) 2247 922 50 -13

for urgent medical emergencies and assistance services.

Tell our service staff that you have AIDWORKER insurance cover and please ensure that you have following information at hand:

• name and date of birth of the patient;
• name and phone number of the attending physician/treating hospital;
• diagnosis/suspected diagnosis;
• onset of the illness/date of accident;
• contact data of the contact person on site.

With regard to cost coverage, we would like to ask you to always contact our emergency hotline first before starting comprehensive medical treatment.

Typical examples for an emergency:

• accidents;
• severe illness;
• (upcoming) hospital stays;
• potential return transports.

Please also read our section What to do in an emergency.