In case of damage to or loss of your baggage, you are covered by baggage insurance. Damage to your personal effects is covered by personal effects insurance. Your baggage insurance policy covers - within the sums insured - your entire baggage as well as your valuables such as jewelry, laptops, film or video equipment. The insurer will reimburse the baggage’s current value. Personal effects insurance covers your entire personal effects. Please inform us immediately about any damage to baggage and personal effects. For this purpose, please provide DR-WALTER Versicherungsmakler GmbH with a detailed description of the circumstances of the loss and with receipts, documents or proof about the costs incurred.
Please note that processing of claims concerning damage to baggage or personal effects requires the loss or damage to be reported to the local police and that we need their corresponding confirmation.
For your notice of claim, please use our claim forms.
Notification of damage to baggage or personal effects is handled by:
DR-WALTER Versicherungsmakler GmbH
Abteilung Leistung (Claims Department)
Tel: +49 2247 9194-31
Fax: +49 2247 9194-20